Privacy policy
Senest opdateret: 5. juli 2026
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KEITHENS operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). KEITHENS is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
Personal Information We Collect
When we use the term "Personal Information," we refer to information that identifies, relates to, describes, or can reasonably be linked to you or another individual.
Personal Information does not include information that has been anonymized or aggregated so that it can no longer reasonably identify you.
Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect and process the following categories of Personal Information:
- Contact information, including your name, billing address, shipping address, telephone number, and email address.
- Payment information, including credit card details, debit card details, bank account information, payment method, payment confirmations, and transaction details.
- Account information, including your username, password, account preferences, and security settings.
- Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
- Customer support information, including any information you provide when contacting us.
- Device information, including your IP address, browser type, device identifiers, operating system, and network connection.
- Usage information, including how you access, browse, and interact with our website and Services.
Sources of Personal Information
We may collect Personal Information from the following sources:
- Directly from you when you create an account, place an order, contact us, or otherwise provide information.
- Automatically through our website using cookies, analytics tools, and similar technologies.
- From service providers acting on our behalf.
- From business partners and other third parties where permitted by applicable law.
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How We Use Your Personal Information
Depending on how you interact with us and which Services you use, we may use your Personal Information for the following purposes:
Providing, Personalizing, and Improving Our Services
We use your Personal Information to provide and operate our Services, including:
- Processing and fulfilling your orders.
- Processing payments securely.
- Managing shipping, returns, exchanges, and refunds.
- Creating and maintaining your customer account.
- Remembering your preferences and shopping history.
- Sending order confirmations, shipping updates, and account notifications.
- Allowing you to leave product reviews.
- Personalizing your shopping experience, including recommending products based on your interests and previous purchases.
- Improving the functionality, performance, and user experience of our Services.
Marketing and Advertising
We may use your Personal Information to send you promotional communications by email, SMS, or other permitted channels.
Your information may also be used to display relevant advertisements on our website and on third-party platforms based on your browsing activity, shopping behavior, and previous purchases.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
Security and Fraud Prevention
We use Personal Information to:
- Verify your identity.
- Protect customer accounts.
- Detect, investigate, and prevent fraud or unauthorized activities.
- Maintain the security of our website and Services.
- Protect our customers, business, and the public from malicious or unlawful activity.
You are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username or password with anyone.
Customer Support
We use your Personal Information to:
- Respond to your inquiries.
- Provide customer support.
- Resolve issues related to orders or products.
- Improve the quality of our customer service.
Legal Compliance
We may process your Personal Information when necessary to:
- Comply with applicable laws and regulations.
- Respond to lawful requests from public authorities.
- Enforce our Terms of Service and other policies.
- Protect our legal rights and the rights of our customers.
- Investigate disputes, legal claims, or suspected violations of our policies.
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How We Share Personal Information
In certain circumstances, we may share your Personal Information with third parties for legitimate business purposes and in accordance with this Privacy Policy.
We may share your information with:
Service Providers
We share Personal Information with trusted service providers who help us operate our business, including:
- Shopify
- Payment processors
- Shipping and fulfillment partners
- Print-on-demand providers
- IT service providers
- Cloud hosting providers
- Analytics providers
- Customer support services
These providers only process your Personal Information as necessary to perform services on our behalf.
Marketing Partners
We may share limited Personal Information with advertising and marketing partners to help us promote our products and improve our marketing efforts.
For example, Shopify may assist us in displaying personalized advertisements based on your interactions with our website and other Shopify-powered stores.
Our marketing partners process your information in accordance with their own privacy policies.
Where required by law, you may have the right to opt out of personalized advertising.
When You Request It
We may share your Personal Information when you ask us to do so or when you give us permission, including when using social media integrations or third-party applications connected to our website.
Business Transfers
If KEITHENS is involved in a merger, acquisition, sale of assets, financing, or bankruptcy, your Personal Information may be transferred as part of that transaction.
Legal Requirements
We may disclose Personal Information where required to:
- Comply with applicable laws.
- Respond to legal requests from courts or public authorities.
- Protect our legal rights.
- Investigate fraud or security incidents.
- Enforce our Terms of Service and policies.
Shopify
Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services.
When you use our website, certain Personal Information is collected and processed by Shopify in order to:
- Process orders
- Process payments
- Deliver products
- Improve website performance
- Prevent fraud
- Enhance the shopping experience
Information submitted through our website may be transferred to Shopify and its trusted partners, some of whom may be located outside your country of residence.
Shopify may also use aggregated and anonymized information collected from interactions across Shopify-powered stores to improve its products and services.
For more information about how Shopify handles your Personal Information, please visit:
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Third-Party Websites
Our Services may contain links to third-party websites, applications, or online services that are not owned or controlled by KEITHENS.
If you follow a link to a third-party website, we encourage you to review their privacy policies and terms before providing any personal information.
We are not responsible for the privacy practices, security, content, or accuracy of third-party websites.
Any information you choose to share on public platforms or social media may be visible to others and is governed by the privacy policies of those third-party services.
Links to third-party websites do not imply that KEITHENS endorses or accepts responsibility for those websites or their operators.
Children's Privacy
Our Services are not intended for children under the age of legal majority in their country of residence.
We do not knowingly collect Personal Information from children.
If you believe that a child has provided us with Personal Information, please contact us immediately so that we can delete the information where required by law.
To the best of our knowledge, we do not knowingly sell or share Personal Information relating to children under the age of 16.
Data Security
We take appropriate technical and organizational measures to protect your Personal Information against unauthorized access, disclosure, alteration, misuse, or destruction.
However, no method of transmitting information over the internet or storing electronic data is completely secure. Therefore, we cannot guarantee absolute security.
We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.
Data Retention
We retain your Personal Information only for as long as necessary to:
- Provide our products and Services.
- Maintain your customer account.
- Process orders and payments.
- Comply with legal and tax obligations.
- Resolve disputes.
- Enforce our agreements and policies.
When your Personal Information is no longer required, we will securely delete or anonymize it in accordance with applicable law.
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Your Privacy Rights
Depending on your country or region of residence, you may have certain rights regarding your Personal Information.
These rights may include:
- Right of Access – Request access to the Personal Information we hold about you.
- Right to Correction – Request that inaccurate or incomplete Personal Information be corrected.
- Right to Deletion – Request that we delete your Personal Information, subject to applicable legal requirements.
- Right to Data Portability – Request a copy of your Personal Information in a portable format or ask us to transfer it to another service provider where legally applicable.
- Right to Restrict Processing – Request that we limit how we process your Personal Information in certain circumstances.
- Right to Object – Object to certain types of data processing, including direct marketing.
- Right to Withdraw Consent – Where processing is based on your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.
To exercise any of these rights, please contact us using the contact details below.
We may ask you to verify your identity before responding to your request.
We will not discriminate against you for exercising your privacy rights.
For more information about how Shopify processes Personal Information, please visit:
Complaints
If you believe that we have not handled your Personal Information correctly, we encourage you to contact us first so we can resolve your concerns.
You may also have the right to lodge a complaint with your local data protection authority, depending on your country of residence.
If you are located within the European Economic Area (EEA), you may contact your national supervisory authority for data protection.
International Data Transfers
Your Personal Information may be transferred to, stored, or processed in countries outside your country of residence.
Where required by law, we ensure that appropriate safeguards are in place for international data transfers, including the use of the European Commission's Standard Contractual Clauses or other legally approved transfer mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or operational practices.
When we make material changes, we will update the "Last Updated" date on this page.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
KEITHENS
Email: shop@keithens.com